This Privacy Policy explains how we collect, use, disclose, and protect your information when you:
- Visit https://greenlaneexpress.com or any related pages (the “Site”),
- Join our email or SMS lists,
- Place or prepare to place an online order for pickup, or
- Interact with us in any other way that links to this Privacy Policy.
Our Site and services are intended for adults 21 years of age or older and for eligible medical cannabis patients and their registered caregivers as allowed under Minnesota law. Medical patients under 21, including minors, will only be served in compliance with Minnesota’s medical cannabis program requirements (for example, through a registered parent or legal guardian caregiver).
Nothing in this Privacy Policy limits any rights you may have under applicable law or other non-waivable consumer protections.
1. Who We Are
Green Lane Express LLC
8841 Xylon Ave N, Brooklyn Park, MN 55445, United States.
Email: info@greenlaneexpress.com | Phone: +1 763-285-8715
We operate as a Minnesota cannabis microbusiness and, once fully licensed, will sell medical and adult-use cannabis products at a licensed retail location in Minnesota. Online ordering through our Site is for in-person pickup only at our Minnesota location; we do not ship cannabis products.
2. Scope of This Policy
This Privacy Policy applies to information we collect:
- Through our Site and any online ordering system embedded in or linked from the Site;
- In email, text, and other electronic messages between you and us;
- When you interact with our social media pages that link to this Policy; and
- In connection with any digital marketing or customer support related to the Site.
It does not apply to:
- Information collected offline at our physical store that is not linked to the Site;
- Information collected by third-party websites or services that do not link to this Policy; or
- Information that is de-identified or aggregated in a way that cannot reasonably be linked to you.
3. Age and Medical Eligibility
Our Site and online ordering are designed for:
- Adult-use customers: adults 21 years of age or older, and
- Medical cannabis patients and their registered caregivers as allowed under Minnesota law.
By using the Site, you represent that:
- You are at least 21 years old, or
- You are an eligible medical cannabis patient who is at least 18 years old, using the Site only as permitted by Minnesota law, or
- You are a registered caregiver or parent/guardian using the Site on behalf of an eligible medical cannabis patient.
We do not knowingly allow minors to independently use the Site. Medical patients under 18 may only receive products through a registered parent or legal guardian caregiver, consistent with Minnesota law.
4. Information We Collect
We collect information in three main ways: (a) you provide it directly; (b) it is collected automatically; and (c) we receive it from third parties.
4.1 Information You Provide Directly
This may include:
- Contact information: name, email address, phone number, mailing/billing address.
- Account information: username, password, and preferences if you create an account.
- Order and pickup information: items in your cart, order history, selected pickup time, and preferred pickup method (e.g., walk-in vs. indoor curbside pickup lane).
- Verification information: in connection with age and ID verification (for example, details from your government-issued ID that we view in person or, if we use an online verification tool, information you enter into that tool).
- Payment information: if we accept electronic payments, payment method type and related billing details. We typically rely on third-party payment processors and do not store full card numbers.
- Communications: content of messages you send us (e.g., questions, feedback, complaints) and your marketing preferences.
- Promotions: information you provide when you enter a promotion, giveaway, or loyalty program related to Green Lane Express.
You are not required to provide all of this information, but some features (like online ordering) may not work without certain details.
4.2 Information Collected Automatically
When you use the Site, we and our service providers may automatically collect:
- Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, and the dates/times of your visits.
- Analytics data: information about how you navigate and interact with the Site, which may be collected via cookies, pixels, and similar technologies.
We use this information to operate, secure, and improve the Site and to understand how visitors use our services.
4.3 Information from Third Parties
We may receive information about you from:
- Service providers that host our Site, power our e-commerce and online menu, provide analytics, send emails or texts, or process payments;
- Marketing partners who help us run campaigns or measure their effectiveness;
- Government agencies or regulators (for example, in connection with licensing, tracking, or compliance requirements); and
- Social media platforms if you interact with our official pages.
5. How We Use Your Information
We use your information for the following purposes:
- Providing our services
- Operating and maintaining the Site and online ordering.
- Processing and fulfilling your orders, including coordinating in-store or curbside pickup.
- Age and identity verification
- Confirming you are at least 21 years old or an eligible medical cannabis patient/caregiver as allowed by Minnesota law.
- Compliance and record-keeping
- Complying with cannabis laws and regulations, tracking requirements, tax obligations, and licensing conditions.
- Customer support and communication
- Responding to your questions and requests.
- Sending transactional messages about your orders and account.
- Marketing and engagement (subject to your choices)
- Sending you newsletters, promotional messages, and educational content about Green Lane Express and our products, where permitted by law.
- Allowing you to participate in loyalty programs, promotions, or events.
- Analytics, security, and improvement
- Understanding how visitors use the Site to improve layout, content, and performance.
- Detecting, preventing, and responding to security incidents, fraud, and abuse.
- Legal and safety purposes
- Protecting our rights, safety, property, and those of our customers or the public.
- Enforcing our Terms of Service and other agreements.
- Complying with applicable laws, regulations, and lawful requests.
We will not use your personal data for purposes that are materially different from those described here without notifying you and, where required, obtaining your consent.
6. Cookies and Similar Technologies
We and our service providers may use cookies, web beacons, and similar technologies to:
- Remember your preferences;
- Keep you logged in;
- Understand how you use the Site; and
- Improve performance and security.
You can control cookies through your browser settings. If you disable certain cookies, some Site features may not function properly.
If we use cookies or similar tools for targeted advertising, we will provide a way for you to opt out where required by law.
7. How We Share Your Information
We may share your information with:
- Service providers and vendors
- Website hosting and maintenance providers;
- E-commerce and online menu providers;
- Payment processors and financial institutions;
- Email, SMS, and marketing platforms;
- Age and identity verification providers;
- Security, analytics, and IT support providers.
These providers are authorized to use your information only as needed to perform services for us.
- Regulators and law enforcement
- Cannabis regulators and other regulatory agencies, as required by law.
- Law enforcement or other governmental authorities in response to lawful requests, or when we believe disclosure is necessary to protect our rights or safety.
- Business transfers
- In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business. In such cases, your information may be transferred as part of that transaction, subject to applicable law.
- With your direction or consent
- When you ask us to share information or otherwise consent to a specific disclosure.
We may share de-identified or aggregated information that cannot reasonably be linked back to you.
8. Data Retention
We retain personal data for as long as reasonably necessary to:
- Provide our services and operate the Site;
- Fulfill the purposes described in this Policy;
- Meet our legal, regulatory, tax, and accounting obligations; and
- Resolve disputes and enforce our agreements.
We may retain de-identified or aggregated information indefinitely, provided it cannot reasonably be linked to an identified or identifiable person.
9. Your Privacy Rights
Depending on how privacy laws apply to our processing of your personal data, you may have rights such as:
- Access: to request confirmation of whether we process your personal data and to access the data we hold.
- Correction: to request that we correct inaccurate personal data about you.
- Deletion: to request that we delete personal data, subject to applicable exceptions (for example, records we must keep for legal or regulatory reasons).
- Portability: to request a copy of certain personal data in a portable and, when technically feasible, readily usable format.
- Opt-out options: to opt out of certain uses of personal data, such as targeted advertising or certain types of profiling, where applicable law provides such rights.
These rights may apply to you under specific privacy laws (for example, if and when we are subject to the Minnesota Consumer Data Privacy Act or similar laws). Where we are not legally required to honor a particular request, we may still choose to do so as a matter of our own policy and customer service.
We will not discriminate against you for exercising your privacy rights, where applicable law prohibits such discrimination.
10. How to Exercise Your Rights and Appeal
To exercise any privacy rights or to make an inquiry about our data practices, please contact us:
- Email: info@greenlaneexpress.
com
Please include:
- Your name;
- How we can contact you;
- Which right(s) or request you are making; and
- Enough information for us to reasonably verify your identity.
We will respond within the time period required by applicable law. If we decline or limit your request as permitted by law, we will explain why and tell you how to appeal our decision where an appeal process is required or available.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, use, and disclosure. No system is perfectly secure, and we cannot guarantee absolute security.
If your personal information is subject to a security breach that triggers notice obligations under applicable law (including Minnesota data breach laws), we will provide notifications consistent with those requirements.
12. Children’s Privacy
We do not knowingly allow minors (individuals under 18) to independently create accounts or place orders through the Site. If you are a parent or legal guardian of a medical cannabis patient under 18, you may use the Site as the registered caregiver for that patient in compliance with Minnesota law.
If you believe we may have collected personal information directly from a minor in a way that is inconsistent with this Policy, please contact us at info@greenlaneexpress.com, and we will take appropriate steps consistent with applicable law.
13. Do Not Track and Browser-Based Signals
Your browser may offer a “Do Not Track” (DNT) signal or similar settings. At this time, our Site does not respond to all such signals. If we implement tools that recognize browser-based opt-out signals for certain uses of personal data, we will describe that in an updated version of this Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make material changes, we may also provide additional notice (for example, by posting a banner on the Site or sending an email).
Your continued use of the Site after any changes become effective means you accept the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Your continued use of the Site after any changes become effective means you accept the updated Privacy Policy.